Privacy Policy

1. Introduction

Welcome to Lofty Lamp. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lofty-lamp.com and use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Subscribe to our newsletter or marketing communications
• Register for events or services
• Contact us directly
• Fill out forms on our website
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, postal address)
• Demographic information (age, gender, interests)
• Payment information (when purchasing tickets or services)
• Communication preferences
• Any other information you choose to provide

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website
• Device identifiers

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Provision

• To provide and maintain our services
• To process transactions and send related information
• To send administrative information and updates
• To provide customer support

3.2 Marketing and Communication

• To send newsletters and marketing communications (with your consent)
• To inform you about events, festivals, and concerts
• To send promotional offers and special deals
• To conduct surveys and gather feedback

3.3 Website Improvement

• To understand how our website is used
• To improve our website and services
• To develop new features and functionality
• To analyze trends and user behavior

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal information based on the following legal bases:

• Consent: When you provide explicit consent for specific processing activities
• Contract: When processing is necessary for performing a contract with you
• Legal Obligation: When we need to comply with legal requirements
• Legitimate Interests: When we have legitimate business interests that don't override your rights

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Payment processors
• Email marketing platforms
• Website hosting and analytics services
• Customer support platforms

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Court orders or subpoenas
• Regulatory investigations
• Law enforcement requests
• To protect our rights and safety

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure transmission protocols (SSL/TLS)
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and purpose of the processing
• Legal and regulatory requirements
• Our legitimate business interests
• Your preferences and consent

8. Your Rights Under UK GDPR

As a data subject under UK GDPR, you have the following rights:

• Right of Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation of processing activities
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to certain processing activities
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us using the information provided in Section 12.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than the United Kingdom. When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Certification schemes
• Binding corporate rules

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Complaints

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.

ICO Contact Information:
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk