Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Lofty Lamp ("Company," "we," "us," or "our") concerning your access to and use of the lofty-lamp.com website and any related services provided by us.

By accessing or using our website and services, you agree that you have read, understood, and agree to be bound by all of these Terms. If you do not agree with all of these Terms, you are expressly prohibited from using our services.

2. Acceptance of Terms

These Terms apply to all visitors, users, and others who access or use our services. By accessing or using our services, you agree to these Terms and our Privacy Policy, which is incorporated herein by reference.

3. Description of Services

Lofty Lamp provides festival and concert planning, organization, and promotion services throughout the United Kingdom. Our services include but are not limited to:

• Event planning and management
• Venue selection and booking
• Artist booking and management
• Production services
• Ticket sales and distribution
• Marketing and promotional services
• Customer support services

4. User Registration and Accounts

4.1 Account Creation

To access certain features of our services, you may be required to create an account. When creating an account, you must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.

4.2 Account Responsibilities

You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.

5. Acceptable Use Policy

You agree not to use our services for any unlawful or prohibited activities, including but not limited to:

• Violating any applicable laws or regulations
• Infringing upon intellectual property rights
• Transmitting harmful, defamatory, or offensive content
• Attempting to gain unauthorized access to our systems
• Interfering with the proper functioning of our services
• Using our services for spam or unsolicited communications
• Impersonating any person or entity

6. Ticket Sales and Event Policies

6.1 Ticket Purchases

When purchasing tickets through our services, you agree to provide accurate payment and personal information. All ticket sales are subject to availability and our refund policy.

6.2 Event Changes and Cancellations

We reserve the right to modify, postpone, or cancel events due to circumstances beyond our control, including but not limited to weather conditions, venue issues, artist availability, or government regulations.

6.3 Refund Policy

Refunds are provided in accordance with our refund policy, which varies by event. In case of event cancellation by us, full refunds will be provided. For postponed events, tickets remain valid for the new date or refunds may be requested.

7. Intellectual Property Rights

7.1 Our Content

The content on our website, including text, graphics, logos, images, and software, is the property of Lofty Lamp and is protected by copyright, trademark, and other intellectual property laws.

7.2 User Content

If you submit content to our website or services, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and distribute such content in connection with our services.

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

9. Payment Terms

9.1 Pricing

All prices are displayed in British Pounds (GBP) and include applicable taxes unless otherwise stated. We reserve the right to change our prices at any time with reasonable notice.

9.2 Payment Processing

Payments are processed through secure third-party payment processors. We do not store your complete payment card information on our servers.

10. Disclaimers and Limitations of Liability

10.1 Service Disclaimer

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure.

10.2 Limitation of Liability

To the maximum extent permitted by law, Lofty Lamp shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.

11. Indemnification

You agree to indemnify, defend, and hold harmless Lofty Lamp and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of our services or violation of these Terms.

12. Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use our services will cease immediately.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms that is due to fire, flood, earthquake, pandemic, government action, war, terrorism, or other causes beyond our reasonable control.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be replaced with a valid provision that most closely matches the intent of the original provision.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the new Terms.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on our website, constitute the entire agreement between you and Lofty Lamp concerning the use of our services.